Unpleasent Experience At Nolboo Hangari Galbi‏

This happened just last week at Nolboo Hangari Galbi located at Orchard Central on the 8th level.

This Korean eatery serves BBQ meat marinated in traditional sauce and grilled at your table for a authentic dining experience. Food served at the restuarant was of a pleasing portion. Wait staff were courteous but due to peak dining hours, they were a little slow BUT they have not forgotten our request or orders. It took them just a little longer to come back to us but it did not bother me much as they did their service with a smile.

Service Industry has this rule of thumb. Regardless what the situation might be, a smile will always make the situation slighty more bearable. I fully adhere to this.

What made me have second thoughts about returning to this place and recommending it to friends was the store manager on duty when we dined at Nolboo Hangari Galbi.

We were presented with our dinner bill in the midst of our meal when it was not asked. I was in awe when the manager himself presented the bill announcing that he has to close our bill because there is a reservation at the entrance waiting for this table. Could you believe it? The manager himself came to our table and announce, yes announced. He did not even asked if it is was alright for him to give us the bill as there are reservations for the table waitng at the entrance.

I supposed we did play it cool. We paid for the bill BUT I had the manager returned to our table to be questioned. :) I absolutely loved the reply he gave when the only question I asked was: Why was the bill given to us when we did not asked for it?

I was showered with explaination of the restuarant's turn over time for dining and information running a business.

Did not gave him a chance to explain further as I do not think any of whatever crap he said concerned my question of having the bill presented without being asked. He could not answer me either when I questioned if he was indirectly asking us to leave. Makes me wonder how he managed to get the to the position of a Manager in a service industry.

Now tell me is he stupid or rude or both? I'll go with both stupidity and rudeness. :)

What supposed to be a celebratory dinner for a birthday ended rather disturbing.

I loved the food, honestly I did. But the person who supposedly to be running the show and should have the highest level of tolerance and CUSTOMER SERVICE prompted a wake up call to question oneself if I should be paying for such service when they automatically induce a 10% service charge.

NB: By the way, the complimentry dessert did not help in any slightest way.